Head Office +93 (0) 77 18 48 147

Dubai, UAE

08.00 to 16.00 Monday to Sat Day

Duration: 07 Days 

Venue: Almaty, Kazakhstan 

Total Investment: 3,190 USD

Course Objectives:


By successfully completing this course, participants will be able to:

·         Define crisis management.

·         Identify what a crisis is.

·         Describe the basics of crisis management.

·         Define the stages of a crisis.

·         Describe how to establish a crisis management team.

·         Define the role of the crisis manager.

·         Describe putting crisis management into action.

·         Describe the psychology of crisis management decisions.

·         Describe the emergency response scenarios.

·         Describe common crisis management plan weaknesses.

·         Develop contingency plans.

·          Implement damage control.

·         Create a crisis management checklist.

·         understand the Crisis Cycle and Complex Crises

·         Understand the Main Actors in Crisis Response Political, Humanitarian and Military Approaches: Towards a Comprehensive Approach

·          Prepare for the Field: Facing Reality on the Ground

·         Core Debates, Lessons Learned, Best Practices and Future Challenges




·         An Introduction

·         What Is Crisis Management

·         Identifying a Crisis

·         Crisis Management Basics

·         Crisis Stages

·         Establishing a Crisis Management Team

·         The Role of the Crisis Manager

·         Putting Crisis Management Into Action

·         Crisis Management Decisions

·         Emergency Response Scenarios

·         Common Crisis Management Plan

·         Weaknesses

·         Contingency Plans

·         Damage Control

·         Crisis Management Checklist

  • Fundamentals of early warning
  • Crisis communication 
  • Understanding the crisis cycle
  • Advancing comprehensive responses to manmade and natural disasters
  • Practical preparations for a mission in a crisis situation
  • Coping with crises under stress
  • Best practices an d lessons learned from major actors in the field
  • The distinctive challenges of dealing with very large (“landscape-scale”) disasters;
  • The stresses that crisis situations place on individual and group decision making;
  • The problems of communication that arise within the group of initial responders, among other organizations mobilized by the crisis, and between officials and the public-at-large;
  • Methods of coordinating the diverse organizations likely to be involved in emer­gency response – organizations that come from different professions, agencies, levels of gov­ern­ment, and the private sector; and
  • The contrasting leadership and organizational strategies for responding, on one hand, to “routine” emergencies and, on the other, to the novel, unanticipated “crisis” emergencies for which prior preparations may be inadequate or counterproductive.