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Rokyan Management Consultancy International finally successfully completed Effective Customer Service training to Afghanistan International Bank.


The trainer mainly focused on:

a.          Customer Services

b.         Effective Communication

c.          Email Writing

d.         Sales MGT

e.          Presentation Skills

f.            Stress Management

g.          Time Management and other relevant topics.


The training was done in 15 batches in which total of 245 individuals joined from different branches of AIB throughout Afghanistan.


The training was quite extensive commencing from 08:30 AM-3:00 PM on daily basis.


Participants were given enough night-shift tasks, practical daily activities, roles and presentations to turn the class into total practice.


Participants were from different knowledge and experience backgrounds, the trainers capacity, knowledge and international exposures made it possible to have them brought to one platform and find a third way solution to better run the trainings.


The training ended with cutting the final cake and offering a lavish party to:

a.          15th batch participants

b.         Chief Guests from AIB

c.          The guests and ex-participants of CS training who were awarded the title of the best and active participants of all these 15 batches

Rokyan honored the following chief guests from AIB by offering them chapans:

a.          Mr. Seyar Qader

b.         Mr. Mansoor Enayati

The best coordination and cooperation award went to Mr. Mohammad Edris Mehraby.


The following people were honored with appreciation certificates:

a.          Mr. Mohammad Mustafa Rasooly

b.         Ms. Yalda Obaide


It is not just end of relation with AIB but start of new responsibilities for 2019.