Rokyan has successfully conducted 5 rounds of
training activities on Customer Service (CS)
to Afghanistan International Bank (AIB) employees.
The training was mainly focusing on:
Session 01: Attitude
Session 02: Communication
Session 03: Body Language
Session 04: Presentation Skills
Session 05: How to handle questions
Session 06: Emails Development
Session 07: Telephonic Techniques
Session 08: Marketing Vs Selling
Session 09: Cross Selling Vs Upselling
Session 10: Different Types of Customers
Session 11: Selling Techniques
Session 12: Characteristics of Sales Agents
Session 13: Time Management
Session 14: Stress Management
Session 15: Acceptance Management
Total (number of participants) got trained.
The training was conducted on daily basis
Training was highly practical. During the t
raining, number of games, practical group works,
and presentations were led by the trainers.
Participants were active and responsive.
They demanded the continuation of the training series.
They praised the services offered during the training by Rokyan team.
The training will continue for another ten rounds In Sha Allah.
Rokyan has been training choice of many organizations in:
c. South Sudan