Head Office +93 (0) 77 18 48 147

Dubai, UAE

08.00 to 16.00 Monday to Sat Day

 

Rokyan has successfully conducted 5 rounds of

training activities on Customer Service (CS)

to Afghanistan International Bank (AIB) employees.

 

The training was mainly focusing on:

Session 01: Attitude


Session 02: Communication


Session 03: Body Language


Session 04: Presentation Skills


Session 05: How to handle questions


Session 06: Emails Development


Session 07: Telephonic Techniques  


Session 08: Marketing Vs Selling


Session 09: Cross Selling Vs Upselling


Session 10: Different Types of Customers


Session 11: Selling Techniques


Session 12: Characteristics of Sales Agents


Session 13: Time Management


Session 14: Stress Management


Session 15: Acceptance Management

Total (number of participants) got trained.

 The training was conducted on daily basis

from 09:00-16:00.

 

Training was highly practical. During the t

raining, number of games, practical group works,

and presentations were led by the trainers.

Participants were active and responsive.

They demanded the continuation of the training series.

 They praised the services offered during the training by Rokyan team.

 

The training will continue for another ten rounds In Sha Allah.


Rokyan has been training choice of many organizations in:


a.          Afghanistan

b.          Tajikistan

c.          South Sudan

d.          Eritrea

e.          Liberia

f.           Yemen

g.          Iraq