Head Office +93 (0) 77 18 48 147

Dubai, UAE

08.00 to 16.00 Monday to Sat Day

Date of the training: August 07-14,2018

Total Duration:08 Days



By the end of the training, participants will be able to:

·         Recognize different systems of operation management

·         Manage and eliminate waste

·         Develop effective facility management system

·         Improve quality management

·         Implement effective inventory

·         Develop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness

  • Build an approach that suits their own individual style and workplace
  • Manage stress
  • File effectively, learn types and methods of Filing
  • Learn about inventory management




What is operation management?

Manufacturing and Service operations

The systems of operations management

The process view of organizations

Operation Strategy

What is strategy?

Levels of strategy

The role of Operations in Strategy Development

Operations Competitive Priorities

Total Quality Management:

The cost of Quality

Quality Systems

Supply Chain Management:

Fluctuations in Supply Chain

Supply Chain Procurement

Supply Chain Distribution

JIT and Lean Systems

Eliminate Waste

Continuous Improvement

JIT Pull Systems

Facility Location and Layout

Facility Location

Location Factors

Layout Design

Designing Product Layouts-Line Balancing  

Work Systems Design

Inventory Management:

Dependent Demand

Independent Demand

Types of inventory

Inventory Decisions

The Economic order Quantity Model

The Re-Order Point (ROP) Model

The ABC Inventory Classification System

Administration Skills

a.    Essential Administrative Skills

b.    Streamlining the office systems

c.     Making the office systems user friendly and efficient

d.    The Supervisor’s Job

e.    Who is supervisor?

f.     Managing Resources

g.    Administrative Effectiveness

h.    The upgraded role of the supervisor

i.      Supervisory Functions or Activities

j.     The key qualities for administrators

Vital Communication Skills

  • Common communication mistakes
  • Different styles of communication
  • Communicating with Confidence
  • Learning to be more assertive
  • Win-win conflict resolution
  • The most effective way to say no
  • Understanding and using body language
  • Understanding gender differences in communication
  • Overcome biases and discomfort associated with exercising power
  • Understanding different personality types and how to deal with them
  • How to create an effective working relationship with any kind of boss


Report Writing:

·         Types of Report

o   Short

§  Progress Reports

§  Periodic Reports

§  Conference Report

o    Long Reports:

§  How to write long reports

§  What are parts of long reports?

·         Prefatory Parts

·         Body Parts

·         Supplementary Parts

Effective Decision Making

·         Features

·         Types

·         Process

·         Effective Decision Making

Time Management

·         How do you manage time?

·         Pareto Analysis

·         80/20 Rule

·         Setting Priorities

·         Eating the big frog

Managing Stress

  • Understanding the main causes of stress
  • How to build self-confidence and strength the ability to respond to difficult situations
  • How to relax and refresh the mind and body
  • The signs, symptoms, causes and triggers to stress
  • Why stress is a powerful messenger
  • How to break the vicious cycle of stressful thinking
  • The essential skills of emotional intelligence
  • Using emotional intelligence at work
  • Transforming fear and negativity and reactive-ness
  • Becoming a more proactive, responsible and self-aware person


File Management:

·         Easy Steps to improve file management

·         File Management

o    Classification of Records

o    Coding of Records

o    Arranging of Records

o    Placing of Records in Storage

·         Record Retention

·         How the retention program works

·         Kinds of record

o    Records pertaining to Account

o    Records pertaining to correspondence

o    Legal Records

o    Records pertaining to progress

o    Miscellaneous Records

·         Methods of Filing

o    Horizontal Filing

o    Vertical Filing

o    Suspension Filing

o    Lateral Filing

o    Open Shelf Filing

o    Visible Card Filing

·         Principles of Record Keeping

Inventory Management:

·         Definition

o    Business inventory

o    Reasons for keeping stock

o    Special terms used in dealing with inventory

o    Typology

·         Principle of inventory proportionality

o    Purpose

o    Applications

o    Roots




Istanbul, Turkey