Training on: Advanced Communication; Technical Reports, Emails and Letter Writing
Venue: Dubai, UAE
Commencement: April 12,2014
End: April 16,2014
Duration: 5 Days
Clients: Coordination of Afghan Relief (COAR); Ministry of Mines and Petroleum
Training Provider: Rokyan Management Consultancy
Main Training Topics:
- Definitions: Communication
- Importance: Communication
- Process: Communication
- Elements: Communication
- Complexities of Communication
- Barriers to Effective Communication
- Gateways to Effective Communication:
o Seven C’s
- Completeness
- Conciseness
- Consideration
- Concreteness
- Courtesy
- Clarity
- Correctness
- Nonverbal Communication
o Body Language
o Silence
o Time
o Space
o Touch
o Voice
- Communication Hierarchy
- How to Establish Communications with Clients to Obtain and Provide Appropriate Information
- Communicating a Positive Public Image
- Listening
o Types of Listening
o Barriers to Effective Listening
o Effective Listening
- Definitions, process, barriers
- Listening
- Listening VS Hearing
o Types of Listening
o Barriers to Effective Listening
o Effective Listening
- Communication Areas
o Family
o School
o Friends
o Work
o Society
- How to Dress
- How to communicate in work place
- How to Deliver Speech:
o Types of Speech
o Managing Nervousness
o How to deal with questions
- Letter, importance
- Letter Parts:
- Essential Parts
- Non-Essential Parts
- Letter Writing Blocks
- Full Block
- Modified Block
- Semi Modified Block
- Memo
- Memo Parts
- Memo VS Letter
- Emails
- Advantages of Emails
- Disadvantages of Emails
- Points to be cared while emailing
- Definition: Report
- Types of Report
- Parts of Report
- Prefatory Parts
- Body Parts
- Supplementary Parts
Recommendations:
- Kindly change the venue.
- Participants are recommending the course to their colleagues and friends
- The duration of the course is better to be extended
- Participants are to be assigned homework during the training sessions!
