Report: Effective Communication Skills Training

Training on: Effective Communication Skills

Venue: Park Palace, Kabul, Afghanistan

Commencement: December 10,2013

End: December 12, 2013

Duration: 3 Days

Clients: AHDS, Afghan Aid, Action Aid

Training Provider: Rokyan Management Consultancy 

Main Training Topics:

-          Definitions: Communication

-          Importance: Communication

-          Process: Communication

-          Elements: Communication

-          Complexities of Communication

-          Barriers to Effective Communication

-          Gateways to Effective Communication:

o    Seven C’s

-          Nonverbal Communication

o    Body Language

o    Silence

o    Time

o    Space

o    Touch

o    Voice

 

-          Communication Hierarchy

-          How to Establish Communications with Clients to Obtain and Provide Appropriate Information

-          Communicating a Positive Public Image

-          Listening

o    Types of Listening

o    Barriers to Effective Listening

o    Effective Listening 

 

Contributing Points:

1. Sr. Officers
2. Friendly working environment
3. Participatory methods utilized
4. Active participation of participants
5. Activities and exercises were done
6. Audio clips were practice

 

Recommendations:

1. Training Delivery has to be video/audio taped in the future.
2. At the end of each session, summary has to be emphasized on!
3. Soft copy of training material has to be provided to participants.

Future Actions:

 

1. Participants will be invited for more communication training workshops to help them strengthen their communication more effectively!
2. We will regularly share communication related information, tips to help them do their communication more strongly!
3. We will have regular follow up with their supervisors and themselves to report us about changes.
4. We will regularly offer follow up activities to know about the effectiveness of our training course!